Effective date: 23 August 2026
Welcome to ALIKOTO. These Terms and Conditions ("Terms") govern your access to and use of our website at www.alikoto.com, any related mobile applications, and all associated services (together, the "Platform"). Please read them carefully before creating an account or placing an order.
These Terms form a binding agreement between you ("you", "your") and ALIKOTO ("ALIKOTO", "we", "us", "our"), an e-commerce marketplace operated from Accra in the Republic of Ghana. By browsing the Platform, creating an account, subscribing to our communications, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Cookie Policy.
If you do not agree to these Terms, you must stop using the Platform immediately. These Terms apply whether you shop from within Ghana or anywhere else in the world.
ALIKOTO is Ghana's premier online marketplace for sports, fitness, and lifestyle fashion. We bring together independent vendors offering authentic sportswear, footwear, equipment, streetwear, fan gear, and everyday lifestyle products, supported by secure digital payments, nationwide delivery across Ghana's sixteen (16) regions, and dedicated customer support.
ALIKOTO operates a marketplace: unless expressly stated otherwise, the contract for the sale of any product is formed directly between you and the Vendor, with the Vendor acting as the seller of record responsible for product quality, description accuracy, packaging, and any manufacturer warranties. ALIKOTO provides the storefront technology, checkout and payment collection, logistics coordination, customer support, and dispute assistance, but is not itself the purchaser or manufacturer of Vendor products except where we clearly indicate that a product is sold by ALIKOTO directly.
Your submission of an Order is an offer to purchase. A contract is formed only when we send you an order confirmation, and in any event only after your payment has been successfully authorised and captured through our Payment Service Provider. We reserve the right to refuse or cancel any Order — in whole or in part — for reasons including stock unavailability, pricing or product errors, delivery restrictions, or suspected fraud, in which case you will be notified and any amounts charged will be refunded.
We deliver nationwide through our logistics network and partner couriers, and you may also choose collection at an ALIKOTO pickup station where offered at checkout. Delivery timelines below are good-faith estimates measured in business days from dispatch confirmation and are not guarantees. Risk of loss or damage passes to you on physical receipt of the product (or on collection at the pickup station).
| Destination | Estimated Delivery Time |
|---|---|
| Greater Accra | 1 – 3 business days |
| Regional capitals | 2 – 5 business days |
| Other towns and communities | 3 – 7 business days |
Promotional offers, discount codes, and vouchers are valid only for the period stated, may carry minimum-spend or category restrictions, cannot be exchanged for cash, and are generally limited to one use per customer unless stated otherwise. Referral rewards and promotional credits (such as referral discounts) are personal and non-transferable and may be reversed where the related order is cancelled, refunded, or flagged for abuse. We may withdraw or amend promotions at any time. Orders placed with promotional credit that are later refunded may be refunded net of the promotion. Suspected abuse (including bulk account creation or code reselling) may lead to cancellation of orders and suspension of accounts.
Every Vendor on ALIKOTO must: comply with all applicable Ghanaian laws and regulations, including tax and consumer-protection obligations; ensure listings are accurate, lawful, and not misleading; ship orders promptly using agreed logistics arrangements; honour warranty commitments; and never list counterfeit, unsafe, prohibited, or stolen goods. Vendors also remain bound by the separate Vendor Agreement governing commissions, settlements, and service standards. Breach of these obligations may result in delisting, withheld payouts, and reporting to authorities where appropriate.
By posting reviews, questions, photos, or other content, you grant ALIKOTO a non-exclusive, royalty-free, worldwide licence to host, reproduce, adapt, and display that content in connection with the Platform. You confirm your content is honest, based on genuine experience, and does not infringe third-party rights. We may edit, hide, or remove content that is unlawful, defamatory, spam, off-topic, or fake. Offering incentives for positive reviews or posting misleading negative reviews to harm a competitor is strictly prohibited.
When using the Platform you must not:
The ALIKOTO name, logo, site design, databases, and all Content on the Platform are owned by ALIKOTO or its licensors and are protected by copyright, trademark, and other intellectual-property laws in Ghana and internationally. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial shopping purposes. Product names and brand marks belonging to Vendors or manufacturers remain their property. If you believe your rights have been infringed, notify us at alikoto@alikoto.com with details of the allegedly infringing material.
We collect and process personal data in accordance with our Privacy Policy, the Data Protection Act, 2012 (Act 843) of Ghana, and other applicable data-protection laws. Cookies and similar technologies are governed by our Cookie Policy. Do not share sensitive information you would not want processed in line with those policies.
The Platform is provided on an "as is" and "as available" basis. We do not warrant that access will be uninterrupted, timely, secure, or error-free, and scheduled or unscheduled maintenance may temporarily affect availability. To the fullest extent permitted by law, we disclaim warranties not expressly stated in these Terms, including implied warranties of merchantability or fitness for a particular purpose in relation to the Platform itself (as distinct from products, whose warranties come from the Vendor or manufacturer).
To the maximum extent permitted by law, neither ALIKOTO nor its officers, employees, agents, or Vendors shall be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, goodwill, or data, arising from your use of (or inability to use) the Platform. Our total aggregate liability for any claim arising out of or in connection with an Order shall not exceed the total amount you actually paid for that Order through the Platform. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable Ghanaian law, including liability for death or personal injury caused by negligence or for fraud.
You agree to indemnify and hold harmless ALIKOTO and its affiliates, officers, and staff against all claims, damages, losses, and reasonable legal costs arising from your breach of these Terms, your misuse of the Platform, your violation of any law or third-party right, or any content you submit.
You may close your account at any time by contacting support, provided all outstanding Orders are resolved. We may suspend or terminate your access immediately where you materially breach these Terms, where we reasonably suspect fraud or unlawful activity, or where required by law. Sections relating to payment, returns already initiated, limitation of liability, indemnification, intellectual property, and dispute resolution survive termination.
These Terms and any dispute arising from them are governed by the laws of the Republic of Ghana. We are committed to resolving concerns fairly and quickly — please contact us first at alikoto@alikoto.com so we can attempt an amicable resolution within thirty (30) days. Failing resolution, disputes shall be referred to arbitration in Accra under the Arbitration Act, 2010 (Act 760), or, at our election, to the competent courts of the Republic of Ghana. Proceedings shall be conducted in English.
We may update these Terms to reflect changes in our services, technology, payment providers, logistics partners, or the law. The current version is always published on this page with a revised effective date. For material changes we will take reasonable steps to draw them to your attention (for example via site notice or email). Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
Questions, complaints, or feedback about these Terms can be sent to alikoto@alikoto.com — ALIKOTO Customer Support, Accra, Greater Accra Region, Republic of Ghana.