Our return policy and process
We want you to love your purchase. If you're not completely satisfied, you may return most items within 7 days of delivery.
7-Day Return Window
Return within 7 days of delivery
Original Condition
Items must be unused with tags attached
Original Packaging
Items must be in original packaging
Proof of Purchase
Order confirmation or receipt required
Request Return
Go to My Account > Orders > Request Return
Wait for Approval
Our team reviews within 24 hours
Ship Item
Use our return label or drop off at pickup point
Get Refund
Receive refund within 5-7 business days
| Payment Method | Refund Timeline |
|---|---|
| Mobile Money | 3-5 business days |
| Bank Transfer | 5-7 business days |
| Original Card | 5-10 business days |
| Store Credit | 1-2 business days |
We Cover Shipping
Wrong item sent, defective product, or damaged in transit
Customer Pays
Changed mind, wrong size ordered, or no longer needed
Need help with a return?