Refund Policy

How we handle refunds

Refund Eligibility

You may request a refund in the following situations:

  • Order cancelled before shipment
  • Item returned within 7 days (eligible items)
  • Wrong item received
  • Defective or damaged product
  • Package lost in transit

Refund Processing Times

ScenarioTimelineNotes
Order Cancelled5-7 business daysFull refund to original payment method
Return Approved5-7 business daysRefund after item received and inspected
Wrong Item Sent3-5 business daysFull refund + free return shipping
Defective Product3-5 business daysFull refund including shipping costs
Delivery Not Received7-10 business daysFull refund after investigation

Important Notes

  • • Refunds are processed to the original payment method
  • • If original payment method is unavailable, refund will be issued as store credit
  • • Partial refunds may apply for used items or missing accessories
  • • Shipping costs are refunded only for defective/wrong items
  • • Refunds for orders paid via Paystack are returned to the original card or mobile money wallet

Refund Process

1

Request Refund

Submit refund request through My Account or contact support

2

Review

Our team reviews and approves within 24-48 hours

3

Process

Refund is processed to your original payment method

4

Receive

Funds reflect in your account within processing timeline

Questions about refunds?

Contact Support
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ALIKOTO

Ghana's premier online marketplace for sports, fitness, and lifestyle fashion. From the pitch to the pavement, the gym to the office, we bring you authentic sportswear, footwear, equipment, and streetwear from trusted local and international brands — all in one place, delivered anywhere in Ghana.

+233 248 796 959alikoto@alikoto.comAccra, Ghana

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