Question 1

How do I create an account?

Accepted Answer

Click "Sign Up" in the top navigation. Enter your email or phone number, create a password, and verify your account. You can also sign up using Google, Facebook, or Apple for faster registration.

Question 2

How do I place an order?

Accepted Answer

Browse our collection, select your product, choose size and quantity, then click "Add to Cart". Proceed to checkout, enter delivery details, and complete payment. You'll receive a confirmation via email and SMS.

Question 3

What payment methods are available?

Accepted Answer

We accept mobile money (MTN, Telecel, AirtelTigo) and Visa/Mastercard via Paystack. A "Cash on Delivery" option is available at checkout — you pay securely online through Paystack at checkout, so no cash is collected on delivery. All payments are secure and encrypted.

Question 4

How much does shipping cost?

Accepted Answer

Delivery is calculated at checkout based on item size, weight, and delivery address. Standard delivery starts at GH¢15 for small items in Accra and rises with item size and distance (up to 4x for the farthest regions). Express delivery costs about 1.5x the standard rate, and same-day delivery within Greater Accra costs about 2x. Local pickup is available at a discounted rate compared to door delivery.

Question 5

How long does delivery take?

Accepted Answer

Standard: Accra 1-2 days, nearby regions 2-3 days, mid-distance regions 3-5 days, and distant regions 5-14 days. Express delivery is 1-2 days, with same-day delivery available within Accra.

Question 6

How do I track my order?

Accepted Answer

Log into your account, go to "My Account" > "Orders", and click "Track" on your order. You'll also receive tracking details via email and SMS once your order ships.

Question 7

What is your return policy?

Accepted Answer

We offer a 7-day return policy for most items. Products must be unused, in original packaging, with tags attached. Underwear, swimwear, and personalized items cannot be returned.

Question 8

How do I return a product?

Accepted Answer

Go to "My Account" > "Orders", select the item, and click "Request Return". Our team will review within 24 hours and send return instructions. Returns due to our error are free.

Question 9

How long does a refund take?

Accepted Answer

Refunds are processed within 5-7 business days after we receive your return. Mobile money refunds take 3-5 days to reflect. Bank transfers may take 5-7 business days.

Question 10

Are your products authentic?

Accepted Answer

Yes, all products are 100% authentic from authorized suppliers. We source directly from manufacturers and authorized dealers with authenticity guarantees on all jerseys and equipment.

Question 11

How do I find my correct size?

Accepted Answer

Each product has a Size Guide in the product details. Measure yourself and compare with our Size Chart. If between sizes, we recommend sizing up for comfort.

Question 12

Do you offer customization?

Accepted Answer

Yes! We offer jersey customization including name printing, number customization, and logo printing. Additional fees apply (GH¢20-50). Delivery takes 3-5 extra business days.

Question 13

How do I sell on ALIKOTO?

Accepted Answer

Click "Sell on ALIKOTO" in the footer or visit /become-vendor. Complete the application with business details. Our team reviews applications within 3-5 business days.

Question 14

Can I modify my order after placing it?

Accepted Answer

You can modify your order within 1 hour of placing it, provided it hasn't been shipped. Contact support immediately with your order number and requested changes.

Question 15

What if my package is lost or damaged?

Accepted Answer

Contact our support team within 48 hours with photos of the damage. We'll work with the shipping carrier to resolve the issue, including replacement or full refund.

Question 16

How do I contact customer support?

Accepted Answer

Call +233 248 796 959 (Mon-Fri 9am-6pm), WhatsApp +233 248 796 959, or email alikoto@alikoto.com. We typically respond within 2-4 hours during business hours.

Question 17

Is my personal information secure?

Accepted Answer

Yes, we use industry-standard encryption and never share your data with third parties. Your payment details are never stored on our servers. See our Privacy Policy for details.

Question 18

Do you offer wholesale or bulk orders?

Accepted Answer

Yes, we offer wholesale pricing for bulk orders. Contact our business team at alikoto@alikoto.com with your requirements for a custom quote.

Question 19

How do I cancel my order?

Accepted Answer

Contact our support team within 24 hours of placing your order with your order number. We'll cancel if it hasn't been processed. Refunds are processed within 5-7 business days.

Question 20

What if I received the wrong item?

Accepted Answer

We apologize for the error. Contact our support team with photos of what you received and your order number. We'll arrange a replacement or full refund at no additional cost.

Frequently Asked Questions

Frequently Asked Questions